Customer Service (Modern Apprenticeship) SCQF Level 5/6

What is special about this course?

The Customer Service Modern Apprenticeship (SCQF Level 5/6) is developed by Instructus Skills and offers employers the opportunity to select an apprenticeship appropriate to their organisation and sector. The Modern Apprenticeship will develop the skills, knowledge and competencies required to be effective customer skills professionals.

The shift in power from organisations to customers, particularly in terms of customer expectations and loyalty, is now defining the way that organisations engage with customers. Consequently, many employers are putting particular emphasis on the skills of staff that are in direct contact with the customer, recognising that it is they who play a major role in determining the quality of the customer experience.



Entry requirements

Candidates must be employed in a customer service environment.

Registration and certification of the qualification is through the awarding body Instructus Skills. Customer service apprentices at this level undertake a wide range of complex tasks in a variety of work contexts. They have a high degree of autonomy and responsibility and may provide some supervisory support. Roles can be gained in public, private and charity/voluntary organisation across all industry sectors.

How will I study my course?

  • Work based
  • Day release
  • Work based
  • Day release

How long will my course last?

12-18 Months

Where can I study my course?

    • Inverness Campus
    • Work Based

Start date

Rolling entry


For the latest information on fees please see our fees policy.

What can I do on completion of my course?

  • Entry onto the Customer Service Modern Apprenticeship at SCQF Level 6.
  • Further study at HNC level.
  • Employment in roles which contain elements of customer service skills, potentially including additional sector specific vocational qualifications.

Is there more information available online?

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Application and further course information can be found here:  Modern Apprenticeship: Customer Service - UHI Inverness

We are delighted that you are thinking about studying at UHI Inverness. UHI Inverness operates a fair and open admissions system committed to equality of opportunity and non-discrimination. We consider all applications on merit and on the basis of ability to achieve, without discrimination on grounds of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity status, race, religion and/or belief, sex, sexual orientation or socio-economic background. We welcome applications from all prospective students and aim to provide appropriate and efficient services to students with disabilities.