Customer Service MA L5 SVQ2

What is special about this course?

The Customer Service Modern Apprenticeship at SCQF Level 5 and 6 developed by Skills CFA offer employers the opportunity to select an apprenticeship appropriate to their organisation and sector.  The key purpose of customer service is to "Win and maintain customer satisfaction whilst continuously monitoring and improving their customer service."

The Modern Apprenticeship will develop the skills, knowledge and competencies required to be effective Customer Skills Professionals.



Entry requirements

Candidates need to be employed in a Customer Service environment.

It is expected that apprentices following this framework will take on average 12 months to complete. This will be a combination of work-based learning and off-the-job training to complete the SVQ and Core Skills at required level.  Skills CFA encourages the achievement of additional awards, qualifications and training, where relevant.

How will I study my course?

  • Work based
  • Day release

How long will my course last?

12 Months

Where can I study my course?

    • Inverness Campus
    • Work Based

Start date

Rolling entry


For the latest information on fees please see our fees policy.

Is there more information available online?

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Apply for Customer Service MA L5 SVQ2

I want to start in 2018/19
I want to start in 2019/20

We are delighted that you are thinking about studying at Inverness College UHI. Inverness College operates a fair and open admissions system committed to equality of opportunity and non-discrimination. We consider all applications on merit and on the basis of ability to achieve, without discrimination on grounds of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity status, race, religion and/or belief, sex, sexual orientation or socio-economic background. We welcome applications from all prospective students and aim to provide appropriate and efficient services to students with disabilities.

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