What is special about this course?
The Customer Service Modern Apprenticeship at SCQF Level 5 and 6 developed by Skills CFA offer employers the opportunity to select an apprenticeship appropriate to their organisation and sector. The key purpose of customer service is to "Win and maintain customer satisfaction whilst continuously monitoring and improving their customer service."
The Modern Apprenticeship will develop the skills, knowledge and competencies required to be effective Customer Skills Professionals.
Candidates need to be employed in a Customer Service environment.
It is expected that apprentices following this framework will take on average 12 months to complete. This will be a combination of work-based learning and off-the-job training to complete the SVQ and Core Skills at required level. Skills CFA encourages the achievement of additional awards, qualifications and training, where relevant.
How will I study my course?
- Work based
- Day release
How long will my course last?
Where can I study my course?
- Inverness Campus
- Work Based
Start dateRolling entry
For the latest information on fees please see our fees policy.
Is there more information available online?
You can use the above QR code to connect directly to the course details.