Childcare policies


The ELCC has a number of welfare policies and procedures in place and information about those that are key is summarised below. All policies will be displayed on the notice board or in the Reception area within the centre. If you would like a copy to take home please ask a member of staff.


The centre in accordance with local and national guidelines has introduced an absence management policy.

If a child does not appear for a booked session by 8.45am and 1.30pm, the registration times for both sessions, then staff will take action to contact parents/carers.  However if staff are unsuccessful in contacting you, emergency contacts will then be phoned to ensure the wellbeing of the child and family.

If the staff at the centre require to telephone parents/carers of a child on more than 5 separate occasions in any 2 week period due to a child not arriving for a booked session, then the centre will review whether to continue to hold the child’s place at the centre.

The centre require children to be in nursery for any booked session by 8.45 a.m. and by 1.30pm.  This is due to the centre keeping to the staffing ratios and to allow children to participate in activities which will enhance their development and learning.

Admissions policy

Early Learning and Childcare Centre is open to children from birth to 5 years. The Centre is open to applications for places from college students, staff and the general public.  The Centre is registered with the Care Inspectorate and is also a partner centre with the Highland Council to provide a care service to a maximum of 50 children.

The centre’s aim is to ensure that the admission of children is fair, equitable and responsive to the needs and preferences of individual children and their parents or carers.  The centre believes that no child should be excluded or disadvantaged because of ethnicity, culture, religious beliefs, language, family background, special educational needs, disability, gender or ability.  The centre recognises due care and attention must be given to the parents, carers and the child’s need for time to settle into the centre.  The centre aims to work in partnership with parents to settle the child into the centre environment by introducing settling in sessions.

Registration and consent forms

For the safety of your child and the smooth operation of the centre it is essential that registration and consent forms are completed by the parent/guardian before a child can be accepted in the centre.

Should parents/carers be non-contactable please identify 2 persons (a family member or friend/neighbour) who will be willing to collect your child, if he/she has to be returned home during a session, due to illness or sudden closure of the centre.

Behaviour management

To ensure that the centre is a happy place for each child it is important that everyone abides by a standard of appropriate behaviour.  We have simple centre rules, which the children participate in the construction of.  The rules are reinforced through encouragement and praise by the staff who will act consistently and fairly in dealing with children.

Child protection policy

A child protection policy operates in the centre.   We follow the local Child Protection Guidelines, the full policy is available on the Parent’s notice board.   For further information please contact the Early Learning & Childcare Manager.

Complaints policy

The centre operates under the College Complaints Procedure.  This procedure is displayed on the notice board in the centre.

In the first instance bring the matter to the attention of the Early Learning & Childcare Manager. If you do not receive a satisfactory outcome from this course of action, then write to the:

Quality Unit
Inverness College UHI
1 Inverness Campus

All correspondence received will be formally acknowledged and followed by a detailed written response within 15 working days.

You may also write directly to the Care Inspectorate at any time.   Complaints should be addressed to:

The Manager
Care Inspectorate
First Floor
Castle House
Fairways Business Park

Emergency policy

Notice of the centre closure will be on Moray Firth Radio in emergency situations. There is also a number to call which is 0800 5642272 followed by pin number 043270. This will give up to date information regarding the status of the college and centre. In the event of the Principal closing the College a credit for centre fees will be issued in the next month’s invoice. For any other planned closures, four weeks notice will be given.